Snappy Techs storefront at 428 Rideau Street, Ottawa
Ottawa · approximately 16 years in business
Ottawa's local technology partner — for your business and your laptop.
Managed IT, cybersecurity and automation for Ottawa businesses. MacBook, laptop and desktop repair for everyone else. Same shop on Rideau Street, same people, written price before any work.
- In business
- 16 years
- Customers served
- 9,300+
- Diagnostic
- $59
Which are you?
Two doors, one local team.
Written quote first
You see the price before any work begins. No surprises on collection.
No fix, no fee
If we cannot fix it, you do not pay for the attempt.
90-day warranty
Every repair carries a ninety-day workmanship warranty on labour.
We come to you
Scheduled pickup and delivery from $49, free on qualifying repairs.
For Ottawa businesses
Technology that stops interrupting your day
Managed IT, cybersecurity, monitored backup and automation for teams of five to fifty. Start with a free 20-minute review of where you actually stand — no cost, no obligation, and no credentials requested.
For homes and students
Bring it in, or we'll come and get it
MacBook, laptop and desktop repair from a real shop on Rideau Street, minutes from uOttawa. Diagnosis is $59 and comes off the repair. You approve a written quote before anything is ordered.
Popular
What people call us about most
Laptop repair
Won't boot, overheating, broken hinge, liquid damage or physical failure.
From $59 diagnostic
In shop · Pickup and delivery
Mac and MacBook repair
MacBook battery, screen, keyboard, storage or macOS problems.
From $59 diagnostic
In shop · Pickup and delivery
Virus and malware removal
Pop-ups, browser hijacks, ransomware warnings or a suspected compromise.
From $179
Remote · In shop · Pickup and delivery
Scheduled pickup and return delivery
You cannot get to a shop, or you'd simply rather not.
From $49, free on qualifying repairs
Pickup and delivery
Secure remote technical support
You need help right now and the problem doesn't require hands on the device.
From $69 for 30 minutes
Remote
Managed IT services
A small team with no IT department and no one accountable when things break.
From $89 per user monthly
Remote · Onsite
Cybersecurity assessment
You need to know your real exposure before an incident finds it.
Request assessment
Consultation · Remote
AI receptionist
Calls go to voicemail and the caller phones a competitor instead.
From $2,500 setup plus $499 monthly
Consultation
How it works
Four steps, no surprises
- 01
Tell us what's wrong
Call, book online, or bring the device in. Describe it in your own words.
- 02
We diagnose it
$59, credited to your repair. We find the actual cause, not a guess.
- 03
You approve the quote
A written price in plain language. You decide — including deciding not to.
- 04
We fix and return it
Repaired, tested, set up, and explained before we hand it back.
Pickup and delivery
Can't get to us? We'll come to you.
We collect the device, repair it, and bring it back set up and working. From $49, and free on qualifying Ottawa repairs.
Local
Actually located in Ottawa
Our shop is at 428 Rideau Street in Ottawa. You can walk in, speak to the person who will work on your device, and pick it up from the same place.
- Downtown Ottawa
- Centretown
- Sandy Hill
- Vanier
- Nepean
- Kanata
- Barrhaven
- Orléans
- Gloucester
- Westboro
- Hintonburg
- Gatineau
Questions
Things people ask before calling
- How much does a computer repair cost?
- Diagnosis is $59 and is credited to your repair if you go ahead. Most common jobs start from $149, and you always get a written quote before work starts.
- Do you come to my home or business?
- Yes. Scheduled pickup and return delivery across the Ottawa area from $49, onsite visits from $159, and secure remote support where the problem allows.
- How quickly can you help?
- Call during business hours and you will speak to a technician. Remote sessions can often start the same day; hardware timelines are quoted honestly after diagnosis.
- Do you work with small businesses?
- Yes. Managed IT starts at $89 per user monthly, covering monitoring, patching, endpoint protection and support.
- What if it cannot be fixed?
- You do not pay for the attempt, and we will tell you plainly when replacing is the better financial decision.
- Where are you located?
- 428 Rideau Street, Ottawa. We serve Ottawa, Gatineau and the National Capital Region, plus remote support across Canada.
Let's get it sorted
Book online in under a minute, or call and speak to a technician who will tell you honestly whether it is worth fixing.