Snappy Techs storefront at 428 Rideau Street, Ottawa
Ottawa · 428 Rideau Street · approximately 16 years in business
MacBook & Computer Repair in Ottawa
Professional MacBook, laptop and computer repair with a written quote before work begins. Free pickup is available on qualifying Ottawa repairs.
Start a repair in three steps
Device, problem, contact details. Nothing technical.
16 years serving Ottawa
One shop, one team, the same address on Rideau Street.
Written quote before work
You see the price before anything is opened, ordered or repaired.
90-day workmanship warranty
Every repair carries a ninety-day workmanship warranty on labour.
9,300+ customers served
Homes, students and small businesses across the capital.
428 Rideau Street
Ottawa, ON — walk in and speak to a technician.
Repairs
What's wrong with your computer?
Pick the closest problem. We will take it from there — and tell you honestly if it is not worth fixing.
Free pickup available
MacBook broken? We'll come get it.
Skip the trip across Ottawa. Tell us what's wrong and request pickup for your MacBook, laptop or computer. Free pickup is available on qualifying Ottawa repairs.
- DaysMonday, Tuesday, Wednesday, Thursday, Friday, Saturday
- WindowsMorning (9am – 12pm) · Afternoon (12pm – 4pm) · Late afternoon (4pm – 6pm)
- AreaDowntown Ottawa, Centretown, Sandy Hill, Vanier, Nepean, Kanata, Barrhaven, Orléans and the rest of Ottawa.
- Free pickup and return delivery applies to qualifying repairs within the Ottawa service area listed below. Outside that area we arrange remote support or mail-in service.
Featured Google reviews
Ottawa customers trust Snappy Techs
Real feedback from customers who brought us their computers, MacBooks and technology problems.
“I would trust Charles with my life.”
Featured customer reviews from Google Maps. This is a selection, not every review we have received.
Students
Assignment due. MacBook dead?
Your laptop is part of school. Getting it repaired shouldn't take half your day. We repair MacBooks and laptops for Ottawa students from our shop on 428 Rideau Street, with pickup available when getting to the shop isn't convenient. University of Ottawa, Carleton University and Algonquin College students are in here every week.
How repair works
Computer repair without the hassle
- 01
Tell us what's wrong
Choose the device and the problem — that is the whole first step.
- 02
Bring it in or request pickup
Visit 428 Rideau Street, or we collect it from your door.
- 03
We diagnose it
$49, credited to your repair. We find the actual cause, not a guess.
- 04
Review your options
A written price in plain language, including whether it is worth fixing.
- 05
You approve the repair
Nothing is repaired, ordered or replaced without your go-ahead.
- 06
Get your computer back
Repaired, tested and explained before we hand it back.
MacBook
MacBook repair in Ottawa
MacBook repair
Air and Pro diagnostics, written quote before work begins.
See detailsScreen repair
Cracked glass, dark panels, flickering and vertical lines.
See detailsBattery replacement
Swollen cells, Service Recommended, dies within an hour.
See detailsLiquid damage
Ultrasonic board cleaning and honest odds before you spend.
See detailsLogic board repair
No power, no charge — component level, not a board swap.
See detailsData recovery
Photos, coursework and client files off a failing drive.
See details
Computers
Laptops, desktops and everything else
Why us
Why Ottawa customers bring their computers to Snappy Techs
Written quote first
You know the cost before you approve any repair work.
$49 diagnostic, credited
The diagnostic fee comes off the bill when you approve the repair.
90-day workmanship warranty
Ninety days of workmanship warranty on the labour we perform.
A real local shop
428 Rideau Street, Ottawa — not a call centre.
16 years of experience
The same team, in the same city, for well over a decade.
Pickup available
Free pickup is available on qualifying Ottawa repairs.
Fix. Protect. Grow.
Need more than a repair?
Snappy Techs also supports Ottawa businesses with managed IT, cybersecurity, networking, Microsoft 365, backup and AI automation.
Local
Actually located in Ottawa
Our shop is at 428 Rideau Street in Ottawa. You can walk in, speak to the person who will work on your device, and pick it up from the same place.
Questions
Things people ask before calling
- How much does a computer repair cost?
- Diagnosis is $49 and is credited to your repair if you go ahead. Most common jobs start from $149, and you always get a written quote before work starts.
- Is pickup really free?
- Free pickup and return delivery is available on qualifying repairs inside our Ottawa service area. Outside that area we arrange remote support or mail-in service.
- How quickly can you help?
- Call during business hours and you will speak to a technician. Remote sessions can often start the same day; hardware timelines are quoted honestly after diagnosis.
- What if it cannot be fixed?
- The diagnostic fee starts at $49 and is waived if you approve the repair. We will also tell you plainly when replacing is the better financial decision.
- Do you work with small businesses?
- Yes. Managed IT starts at $89 per user monthly, covering monitoring, patching, endpoint protection and support.
- Where are you located?
- 428 Rideau Street, Ottawa. We serve Ottawa, Gatineau and the National Capital Region, plus remote support across Canada.
Computer trouble? Start here.
Tell us what's happening with your MacBook, laptop or computer. We'll help you determine the next step.