Pricing
What it costs, before you call
We publish our prices because guessing is stressful. Where a job genuinely cannot be priced without seeing the device, we say "request assessment" instead of inventing a range.
Last reviewed January 2026. All prices in Canadian dollars, before tax.
Monthly plans
Support plans for homes and small businesses
Every plan includes a defined amount of technician time each month — we don't sell "unlimited" support, because nobody can honestly deliver it. Prices in Canadian dollars, before tax. Last reviewed January 2026.
Home Basic
Preventive checks, faster access to a technician and member discounts for one computer.
CAD $19per month
- Devices
- 1 computer
- Included support
- 15 minutes of remote support per month
- Response target
- Same day or next business day
- One covered computer
- One 15-minute remote consultation per month
- Basic device health and security checks
- Same-day or next-business-day response
- 15% off additional remote support
- 10% off in-store labour
Home Plus
Whole-household coverage for up to three computers, with printers, email, Wi-Fi and Microsoft 365 help.
CAD $39per month
- Devices
- Up to 3 computers
- Included support
- One 45-minute remote session per month
- Response target
- Same business day
- Coverage for up to three computers
- One 45-minute remote-support session per month
- Performance, security, email, printer and Wi-Fi support
- Same-business-day response target
- 20% off additional remote support
- 15% off in-store labour
Business Essential
Dependable remote help desk for small teams that do not yet need full managed IT.
CAD $49per device / month
Recommended minimum 3 devices — about $147 / month for 3 devices
- Devices
- Recommended minimum 3 devices
- Included support
- 45 pooled minutes per device per month
- Response target
- Within 4 business hours
- $49 per covered device
- 45 minutes of pooled support per device
- Remote help desk and Microsoft 365 support
- Device-health and antivirus-status checks
- Monthly device-health report
- Four-business-hour response target
- Employee onboarding and offboarding assistance
One-time onboarding fee: $99 per device (one-time, separate from the monthly fee)
Business Managed
Proactive monitoring, patch oversight, documentation and technology planning for growing teams.
CAD $89per device / month
Recommended minimum 5 devices — about $445 / month for 5 devices
- Devices
- Recommended minimum 5 devices
- Included support
- 90 pooled minutes per device per month
- Response target
- Urgent within 1 business hour
- $89 per covered device
- 90 minutes of pooled support per device
- Proactive health, patch, antivirus, disk and backup monitoring
- Microsoft 365 administration
- One-business-hour urgent-response target
- Quarterly technology review
- Monthly management reporting
One-time onboarding fee: $149 – $199 per device (one-time, separate from the monthly fee)
Compare the plans
Home Basic
- Monthly price
- CAD $19 per month
- Devices
- 1 computer
- Included support
- 15 minutes of remote support per month
- Response target
- Same day or next business day
Home Plus
- Monthly price
- CAD $39 per month
- Devices
- Up to 3 computers
- Included support
- One 45-minute remote session per month
- Response target
- Same business day
Business Essential
- Monthly price
- CAD $49 per device / month
- Devices
- Recommended minimum 3 devices
- Included support
- 45 pooled minutes per device per month
- Response target
- Within 4 business hours
Business Managed
- Monthly price
- CAD $89 per device / month
- Devices
- Recommended minimum 5 devices
- Included support
- 90 pooled minutes per device per month
- Response target
- Urgent within 1 business hour
Response targets describe how quickly a technician gets back to you. They are not guaranteed resolution times.
Optional add-ons
Nothing here is included or pre-selected. Add-ons are only billed when you ask for them. Ranges are starting prices, confirmed in writing before anything is activated.
Additional home device
$10 / month
Per extra computer on a home plan
Business after-hours coverage
From $149 – $299 / month
Evening and weekend availability
Managed cloud backup
From $15 – $35 / device / month
Priced by retention and data volume
Advanced endpoint security
From $15 – $30 / device / month
Licence plus configuration and status review
Microsoft 365 administration
From $10 – $20 / user / month
Tenant, licence and mailbox administration
Password-manager management
From $5 – $12 / user / month
Rollout, vault structure and user help
Security-awareness training
From $5 – $15 / user / month
Scheduled training and phishing simulations
Monthly on-site visit
From $199 – $399 / month
One scheduled visit each month
Server monitoring
From $99 – $249 / server / month
Health, disk and backup status
Network monitoring
From $99 – $299 / location / month
Switch, firewall and Wi-Fi status
Priority weekend support
From $99 – $199 / month
Saturday and Sunday priority queue
Plan terms and support policy
- Included support time resets every month.
- Unused support time does not roll over.
- Business support time is pooled across covered devices.
- Projects expected to require more than two hours may require a separate quotation.
- Hardware, replacement parts, software licences, subscriptions, cloud services, backup storage and third-party tools are charged separately unless explicitly included.
- Data recovery is separately assessed and quoted.
- On-site support is not included unless specifically stated.
- After-hours, weekend and statutory-holiday support may require an additional fee.
- Customers must maintain an active payment method.
- Unauthorized device changes, unsupported software or intentional security bypasses may result in additional charges.
- Response targets are not guaranteed resolution times.
- Remote access requires customer authorization and compliance with our consent process.
- Plans are subject to reasonable-use limits.
Our promises
- A written quote before any repair work starts.
- No work performed without your explicit approval.
- Diagnostic fees credited toward approved repairs.
- If we cannot fix it, you do not pay for the attempt.
- Ninety-day workmanship warranty on repair labour.
- No commission, no upsell targets, no pressure.
Diagnostics and assessments
You always get a written quote before any repair work begins. If you approve the repair, the diagnostic fee is credited toward it.
| Service | Price | What's included |
|---|---|---|
| Standard diagnostic | $59 | Credited to an approved repair |
| Data recovery assessment | Request assessment | Priced after inspection — no fixed range quoted |
| Cybersecurity assessment | Request assessment | Scope depends on team size and systems |
| Business technology consultation | Free, 30 minutes | No obligation |
Repair and setup
Labour rates for the work we do most often. Parts are quoted separately and shown on your written estimate.
| Service | Price | What's included |
|---|---|---|
| Virus and malware removal | From $179 | Includes hardening and follow-up check |
| Computer tune-up | From $149 | Startup, storage, updates, thermal check |
| Windows installation and repair | From $149 | Data preserved wherever possible |
| SSD or RAM upgrade | From $129 + parts | Includes cloning and testing |
| Data transfer to a new computer | From $99 | Files, mail, browser profiles, settings |
| Data backup setup | From $99 | Configured and restore-tested |
| New computer setup | From $169 | Accounts, security, printers, your data |
| Screen or battery replacement | Request assessment | Depends entirely on the exact model and panel |
| Onsite visit (Ottawa area) | From $159 | First hour, then billed in 30-minute blocks |
| Remote support session | From $69 | First 30 minutes |
| Scheduled pickup and return | From $49 | Free on qualifying Ottawa repairs |
Home and family plans
Monthly membership plans with a defined amount of technician time, preventive checks and member discounts. Full coverage details are in the plans section above.
| Service | Price | What's included |
|---|---|---|
| Home Basic — $19 monthly | $19 / month | 1 computer, 15 minutes of remote support monthly, health and security checks, member discounts |
| Home Plus — $39 monthly | $39 / month | Up to 3 computers, one 45-minute session monthly, email, printer, Wi-Fi and Microsoft 365 help |
Business plans
Managed technology for small teams, priced per covered device with support time pooled across the account.
| Service | Price | What's included |
|---|---|---|
| Business Essential | $49 / device / month | 45 pooled minutes per device, remote help desk, monthly health report, 4-business-hour response target |
| Business Managed | $89 / device / month | 90 pooled minutes per device, proactive monitoring, Microsoft 365 administration, quarterly review |
| Business onboarding | From $99 / device | One-time setup: agent install, security and backup assessment, documentation |
Automation and growth projects
Project work is scoped in a consultation first. These are typical starting points, not final quotes.
| Service | Price | What's included |
|---|---|---|
| AI receptionist | From $2,500 setup + $499 / month | Answers calls, books appointments, routes urgent work |
| Workflow automation | From $3,500 setup + $399 / month | Priced by the number of systems connected |
| CRM implementation | Request assessment | Depends on data migration and team size |
| Website design and maintenance | Request assessment | Scoped against content and functionality |
| Custom software and integrations | Request assessment | Fixed-scope phases after discovery |
Questions about pricing
- Is the diagnostic fee refundable?
- It is credited toward your repair if you approve the work. If you decide not to proceed, the $59 covers the time spent finding out what was wrong.
- Are these prices final?
- Labour prices are firm. Parts are quoted separately once we know the exact model, and both appear on the written estimate you approve before work starts.
- What if the repair fails?
- You do not pay for a repair that did not work. Repair labour also carries a ninety-day workmanship warranty.
- Do you charge for the consultation?
- No. Business technology consultations are free and run about 30 minutes, with no obligation.